Hospitals Embracing AI Chatbots to Meet Rising Health Care Demands
As Americans increasingly turn to AI for health advice, hospitals are rolling out their own branded chatbots to provide a 'safer' alternative and steer more people to their services.
Hospitals around the country are rapidly adopting AI chatbots in an attempt to harness the growing trend of people seeking health advice from Large Language Models. Executives frame these new offerings as a convenience for patients, meeting them where they are and providing a service with digital equity. They also suggest their chatbots will be a safer alternative to commercial versions that people are using now.
Allon Bloch, CEO of clinical AI company K Health, says, "We are at an inflection point in healthcare. Demand is accelerating, and patients are already using AI to navigate their lives."
This burgeoning trend, however, is raising immediate questions and concerns for the country's complicated and generally underperforming health care system. While hospitals aim to steer more people to their services, the long-term implications of this shift toward AI-powered health advice remain unclear.
Source: Ars Technica
