Navigating Cancelled or Delayed Flights: Know Your Rights

When your flight is unexpectedly cancelled or delayed, it can be a stressful and frustrating experience. However, as an air passenger, you have certain rights that can help protect you in these situations. In this guide, we'll explore the different circumstances that affect your eligibility for a refund or compensation when your flight is disrupted.

Flight Cancellations

If your flight is cancelled, the airline is generally required to offer you a choice between a full refund for the unused portion of your ticket or re-routing to your final destination. The airline must also provide you with food and refreshments while you wait, as well as hotel accommodations if an overnight stay is required.

The key factor in determining your rights is the reason for the cancellation. If the cancellation was within the airline's control, such as overbooking or a mechanical issue, you are entitled to a full refund or re-routing, as well as additional compensation. However, if the cancellation was due to extraordinary circumstances, such as severe weather or a security threat, the airline may not be required to provide additional compensation.

Flight Delays

When it comes to flight delays, your rights depend on the length of the delay and the reason for it. If your flight is delayed by more than three hours, you are generally entitled to a refund for the unused portion of your ticket, or the option to be re-routed to your final destination.

As with cancellations, the reason for the delay is also important. If the delay is within the airline's control, you may be eligible for additional compensation, such as food, refreshments, and hotel accommodations. However, if the delay is due to extraordinary circumstances, the airline may not be required to provide additional compensation.

It's important to note that the specific rules and regulations regarding flight cancellations and delays can vary by country and airline. It's always a good idea to familiarize yourself with your rights and to keep documentation of any disruptions to your travel plans.

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In summary, when your flight is cancelled or delayed, you have certain rights that can help protect you. By understanding your options and the factors that determine your eligibility for a refund or compensation, you can navigate these situations more effectively and ensure that your rights as a passenger are respected.