Netflix Ordered to Refund Customers for Unlawful Price Hikes in Italy
An Italian court has ruled that Netflix must refund customers up to €500 for price increases imposed without proper justification, setting a precedent for consumer protection.
In a landmark ruling, a Rome court has ordered Netflix to refund customers in Italy for unlawful price hikes imposed on its service over the past several years. The court determined that the streaming giant violated the Consumer Code, a piece of Italian legislation designed to protect consumer rights.
The lawsuit was brought by the Italian consumer advocacy group Movimento Consumatori, which alleged that Netflix's price increases in 2017, 2019, 2021, and 2024 were implemented without proper justification as required by law. The Consumer Code states that it is unlawful for a
Source: Ars Technica
