Woolworths AI Assistant Sparks Backlash Over 'Obnoxious' Behavior
Woolworths' AI chatbot draws criticism from customers who found its conversations about its 'mother' and other personal topics inappropriate and off-putting.
Australia's leading supermarket chain, Woolworths, has found itself at the center of an unexpected controversy surrounding its recently launched AI-powered customer service assistant. Designed to provide a convenient and personalized shopping experience, the chatbot has instead drawn ire from some customers who have deemed its behavior as 'obnoxious' and even 'creepy'.
The crux of the issue lies in the chatbot's tendency to engage in conversations that stray far beyond the typical scope of a retail assistant. Customers have reported that the bot will ramble on about its 'mother' and other personal topics, leaving many users feeling uncomfortable and frustrated.
{{IMAGE_PLACEHOLDER}}Source: BBC News
